Is drainage on my lot the city's responsibility?

Usually not. The city maintains drainage in the public right of way; pipes and ponds on private lots are the owner's. We handle the water damage either way.

Do you dry walkout basements in Johns Creek?

Yes, including carpet and pad removal, flood cuts and drying the slab and walls.

Which office is closer to Johns Creek?

It depends on where you are; the Buford head office is usually closer to the east side of the city.

Is basement water from rain covered by insurance?

Groundwater and outside flooding usually are not; a burst pipe commonly is.

Restoration technician drying a finished basement in a Johns Creek home

Creeks, stormwater and finished basements

Water and fire damage restoration in Johns Creek

Answering 24/7 in Atlanta, GA

Johns Creek is threaded with creeks, and much of its drainage was built before modern standards. That shows up as yard and basement water after long rains, alongside the leaks every newer home eventually has.

Call (943) 315-6150 Browse services

Phones: Answered 24/7
Coverage: Johns Creek, GA
Closest office: Pierce Way NE, Buford

Short answer

Water and fire damage restoration in Johns Creek often starts with stormwater: roughly 80 percent of the city's drainage systems were built before current best practices, and heavy rain has closed roads like Buice Road. We handle basement and crawl space water, leaks, storm damage and fire across the city, with phones answered 24/7.

Local conditions

Stormwater and creeks in Johns Creek

Roughly 80 percent of the stormwater systems in Johns Creek were built before today's best management practices, and the city council made 2019 its Year of Stormwater as residents along the Medlock Bridge corridor reported runoff in their backyards. The city maintains drainage in the public right of way; pipes and ponds on private property are the owner's to keep working.

Heavy rain on November 12, 2018 closed Buice Road at Johns Creek, the stream the city is named for, between Farmbrook Lane and Twingate Drive. Homes near that creek, Cauley Creek and the other streams that drain to the Chattahoochee can take water into walkout basements and crawl spaces when the ground is saturated, even when the house sits well above the creek.

Drying a walkout basement in Johns Creek after heavy rain

Common calls

The calls we get most in Johns Creek

Drying a finished basementWalkout and finished basements after long rains.Water under the houseWater under the house when the ground is saturated.Appliance leak water damageUpstairs laundry and kitchen appliance leaks.AC condensate leak damageAttic air handlers overflowing in summer.Storm damage restorationWind and fallen-tree damage after storms.Mold remediationMold that follows damp basements and slow leaks.

Coverage

Where we work in Johns Creek

We cover all of Johns Creek, from the neighborhoods off Medlock Bridge Road and State Bridge Road to Abbotts Bridge, Jones Bridge and the streets along the Chattahoochee. Alpharetta, Duluth and Suwanee are next door.

Our Buford head office and our Biscayne Drive NW service office are both within reach, and the closer one depends on which side of the city you are on.

FAQ

Questions from Johns Creek callers

Talk to a person now

Water in the basement or the house?

Call now and we'll get it out and find where it came from.

Call (943) 315-6150

Answered 24/7, holidays included.