Is a sewer backup the county's problem or mine?

It depends on where the blockage is. A backup from the county main is handled differently from a clog in your own lateral, and a plumber's camera usually tells you which. We clean up either way.

Does insurance cover sewer backups?

Often only with a sewer backup endorsement on your policy. We document the damage either way.

Do you work in Decatur and Tucker?

Yes, along with Brookhaven, Chamblee, Dunwoody, Stone Mountain, Lithonia and south DeKalb.

Do you dry crawl spaces in older DeKalb homes?

Yes, including pumping, insulation removal and vapor barrier replacement.

Which office is closest to DeKalb County?

For most of the county, our Biscayne Drive NW service office.

Drying equipment in a DeKalb County basement after a sewer backup

Older homes, creeks and an overloaded sewer system

Water and fire damage restoration in DeKalb County

Answering 24/7 in Atlanta, GA

DeKalb has a large share of older houses and a sewer system that has struggled for years. That shows up as sewage backups, crawl space water and freeze-damaged pipes, alongside the usual fires and storm leaks.

Call (943) 315-6150 Browse services

Phones: Answered 24/7
Coverage: DeKalb County, GA
Closest office: Biscayne Dr NW, Atlanta

Short answer

Water and fire damage restoration in DeKalb County often involves older houses and sewer trouble: the county's sewer system of roughly 2,600 miles came under an EPA consent decree in 2010 over repeated overflows. We handle sewage backups, flooded basements and crawl spaces, burst pipes and fire damage across the county, with phones answered 24/7.

Local conditions

Why DeKalb homes see so many backups and floods

The DeKalb County sewer system, about 2,600 miles of lines serving more than 500,000 people, came under a federal consent decree in 2010 after the county reported more than 800 raw sewage spills in five years. Heavy storms still overwhelm it; one four-day stretch of rain produced 25 spills totaling more than 1.1 million gallons. When the system surcharges, the lowest drain in a house is where sewage comes up first.

DeKalb County also sits on the Yellow River and the upper reaches of Peachtree Creek. In the 2009 flood, the Yellow River ran between 100-year and 200-year flows through the county, and in the December 2022 freeze DeKalb, like Gwinnett, asked residents not to tie up 911 with burst pipe calls. Older houses feel both the floods and the freezes first, especially the ones with crawl spaces.

Pumping water from a crawl space at a DeKalb County home

Common calls

The calls we get most in DeKalb County

Floor drain backup cleanupMain line and floor drain backups, especially after heavy rain.Drying a wet crawl spaceWater under older houses after storms and pipe breaks.Burst pipe water damageFreeze breaks in older supply lines.Creek flooding cleanupCreek flooding along the Yellow River and its tributaries.Mold removal after a leakMold that follows slow leaks and damp crawl spaces.Smoke damage cleaningSoot from kitchen fires and furnace puffbacks.

Coverage

Where we work in DeKalb County

We cover DeKalb from Brookhaven, Chamblee, Doraville and Dunwoody in the north to Decatur, Tucker, Clarkston, Stone Mountain, Lithonia and the south DeKalb neighborhoods. Druid Hills and the older sections around Avondale Estates are regular territory too.

Our Biscayne Drive NW service office is the closer of our two offices for most of DeKalb, and the east side of the county is also within reach of our Buford head office. Call with your address if you want to confirm coverage.

FAQ

Questions from DeKalb County callers

Talk to a person now

Sewage, floodwater or fire damage in DeKalb?

Call and we'll tell you what to do right now and get the cleanup started.

Call (943) 315-6150

Answered 24/7, holidays included.